Privacy policy

This privacy policy explains how BA Design and Build (“we”, “us”, “our”) handles personal information when you use our website or ask us for a quote.

Who we are

BA Design and Build provides painting, decorating, joinery, house moves, garden renovation and building services across Coventry and the West Midlands. If you have questions about this policy, contact us at [email protected].

Information we collect

When you request a quote or contact us, we may collect:

• your name and contact details (phone number, email address)
• the address, town or postcode of the property
• details of the work you are asking about
• photographs or messages you choose to send us

We may also collect basic technical information when you visit the site, such as browser type and pages viewed, to help us improve it.

How we use your information

• to reply to your enquiry and arrange a site visit
• to prepare and send you a written quote
• to plan, schedule and carry out agreed work
• to keep records for accounting and guarantee purposes

We do not sell your personal information to third parties.

Legal basis

We process your information to respond to your enquiry, to take steps before entering into a contract with you, and to meet our legal obligations where applicable.

How long we keep information

We keep enquiry and job records for as long as needed to manage the work, honour any guarantee, and meet accounting or legal requirements.

Sharing your information

We may share information with service providers who help us operate the website or deliver email, and with suppliers or subcontractors where it is necessary to carry out your job. They may only use it for that purpose.

Your rights

You may ask us for access to, correction of, or deletion of your personal information where applicable law allows. Contact us at [email protected].

Changes to this policy

We may update this policy from time to time. The latest version is always published on this page.